Frequently Asked Questions
Is it necessary to view my slab at the factory?
Yes, we recommend that all customers come in and view the current batch of natural stone, as every batch varies. Small samples are an indication only. We never advise selecting natural stone based upon small samples.
Trendstone Quartz does not vary as much as natural stone so these could be selected based on small samples. However, to ensure complete customer satisfaction we recommend viewing a full size slab.
Can I sort through all the slabs of a stone in a batch to select my slab?
No, this is not necessary and is not feasible from a safety point of view. It is also work place health and safety policy that slabs are not moved whilst customers are in the warehouse.
When you visit our premises you will see large natural stone slabs that are stacked in frames. There are approximately 7 slabs (a bundle) in each space. The 7 slabs in the bundle have been produced consecutively from the same block of stone and are therefore very similar. The slab facing will be fully representative of the 6 slabs behind.
Can I get a stone sample?
Yes, but they are not always available. Additionally we cannot guarantee they will match the current stock.
Can I cut on my stone Benchtop?
Granite and Engineered/Quartz stone are highly scratch resistant but not scratch proof. We recommend that you do not cut on your stone tops. You will also blunt your knives. Always use a chopping board.
Can I put hot items on my stone top?
Never place hot pots or electric skillets on benchtops. Whilst having limited heat resistant the stone can damage if very hot items are placed on the surface for an extended period of time.
Particular care should be taken near the edges of your tops, near cutouts or joins, as these points have a higher risk of cracking due to thermal shock (rapid change in temperature from cold to hot). To minimise the risk of cracking due to thermal shock, always use trivets or heat pads to protect your stone surface.
If I choose a more expensive natural stone does this mean it will be a better stone or more durable?
No, price is no indication of quality or durability. The price of stone is based on many factors such as quarrying location and cost, logistical cost, but the main factor is simply supply and demand. We note that some of the most expensive Natural Stones are some of the most fragile and difficult stones to work with, but are in great demand because of their unique beauty.
What is a leather finish?
Leather finish is achieved where the stone is finished with abrasive brushes so to achieve a 3D look with a leather grain appearance.
Do I need to seal my natural stone kitchen top?
Marble needs to be sealed with a good quality penetrating sealer, as it is a more porous stone. Unsealed marble will stain more easily. Basically, sealing gives you time to clean up spills before they stain the stone.
A penetrating sealer soaks into the micro pores of the stone to reduce the ability of spills to stain the stone. Penetrating sealers do not alter the appearance or gloss level of the stone.
Penetrating sealers will not protect marble from etching (dull spots) as this process is a reaction between the acidic product and the very top surface of the stone.
Coating type sealers are also available (e.g. Dry Treat’s Vitremela) which will protect the marble from etching as well as staining, but does add significant cost to stone top installations.
Generally, dark coloured granites do not require sealing, as they are very stain resistant. The medium to light coloured granites do require sealing.
How much time will my sealer last, and how do I get my top re-sealed?
This depends on many variables such as how much sealer was originally applied to the top, the type of cleaner that is used, whether the top is in direct sunlight etc. To test if your top is adequately sealed and protected perform this simple test. Dry the area of the top that you suspect requires re-sealing. Place a wet cloth on this area for a few minutes ensuring the water has contact with the stone. Remove the cloth and dry the surface with a towel. If the tested area has darkened then the water has moved into the stone and you will need to reseal your benchtop.
Make a visit to your stone fabricator explaining what has happened and they will assist you in re-sealing your top.
Can I use marble on my kitchen top?
Yes. Whilst not practical as other surfaces, marbles are very beautiful and are a popular choice for tops. It is often a matter of selecting the right stone for your lifestyle and what your priorities are. A family with young children should not choose marble as a top due to durability concerns. On the other hand, a kitchen that is seldom used, and requires design and colour scheme as a greater priority than durability, may prefer the use of marble.
What is a honed finish?
Honed finish is where the surface is not polished to a high gloss level, but rather to a more conserved matte finish.
How do I clean my bench top?
Never use harsh cleaners on your stone surface. A diluted mixture of Methylated Spirits and water (70/30) and paper towel is a great and inexpensive everyday cleaner.